New year resolutions
So now it’s back to work after a really relaxing and enjoyable few weeks. The snow is lying deep and beautiful, a great start to 2010. I try not to make too many new year promises to myself – the…
Gap Analysis
I’m spending spare moments doing desk research on quality systems for micro enterprises, but I’m easily sidetracked. So when I read that gap analysis could be a valuable tool, I naturally had to find out more about this method of…