Art, discussion and social networking

One of my great pleasures is the meetings of our local network – we meet face to face, have something to eat and exchange news and help each other with whatever we can.

This month we tried something new – Artist Iben Hviid is a member and kindly extended an open invitation to come to Nysted where she’d show us the newly erected  IN SITU art celebrating Nysted’s anniversary – the town was issued with a trading charter in 1409.  Nysted is a charming town, with a good harbour and a bathing beach.

Six modern artists were invited to contribute to IN SITU, accommodation was arranged and they were meant to spend 6 weeks getting to know the town, then erecting pieces of art which reflected Nysted and its people.

The first one ‘Pest’ was a wooden hut with graffiti on the walls, a torn easy chair and what was meant to look like vomit on the floor and walls. There were 3 holes in one wall, behind this were t.v.s showing various films. One scene was of nude people and a blow-up doll, and the easy chair could be moved so that even little children could see the film…. It represents the decay of Nysted and its people.

The next exhibit was a grey rendered wall made of chipboard. This was for the display of citizen’s  comments on how to improve their town and environment. It was completely devoid of comments …

The next one was a series of rigid plastic sheets, in various shades of grey, set up in off-set frames. This represented the shades of light cast through the fishing nets in the harbour and also how the view was altered by these same nets being hung up to dry.

The next exhibit was a series of glass pictures, displayed in the window shops. I really liked those, maybe because they are a more familiar concept.

Then a set of windows greyed out to emphasise the lovely doors – that one was good, although I did not really understand the idea.

The final one was a play hut, all crazy angles with big canvas sails, a tv, recording facilities, stairs up to the top of the erection and the walls were made like crazy paving so the kids could use it as a climbing frame. It was made in collaboration with the local school kids to illustrate that there is nothing for young people in Nysted.

After we had looked at the exhibits and Iben had explained (because I was rather critical as to  the artistic contents of some of the pieces) that the importance of art is to arouse wonder and discussion, we went to the beach where most of the group had a dip, then round to Iben’s house. We sat on the terrace and talked and ate till quite late, it was a super evening.

The artists have achieved their goal of arousing discussion and getting new thoughts in people’s heads. There has been heated discussion in the local papers, and now in the national media – none of it favourable.

But it was a super evening and I hope we can arrange many more for the group now that Iben has taken the first initiative. I recommend that other groups try the experiment of using a summer evening to go and experience something different.

Helen

Broadband, mails and blocking of mails

I have my broadband connection with TDC and have had comparatively few problems – until this week when I suddenly could receive mails, but not send any.
I have a mailbox with TDC – that works, but the mailbox that is linked to my home pages etc. refused to allow me to send mails. So I contacted my webhost and asked them to fix the problem.
They explained that it was TDC that had somehow put my address on a spam filter and that I would have to contact TDC to get off the ’black list’.
So I called TDC, who told me (very patiently) that they do not support Outlook, but that there is a detailed set of instructions on how to fix the problem on the TDC homepage.
When I asked why I had been put on the blocked list he said that it was something that TDC had set up a couple of years ago and it was just chance that I had not been inconvenienced earlier.
Well, I think it is outrageous that -
 1. They treat their customers like that, and
2. That I had not been informed by TDC that this system had been set up and warning us that problems are very likely.
I have not tried to sort out resetting the mailbox – I know it’ll take much longer than expected ….

Outsourcing and quality concerns

As an information professional I was interested to hear the results of the report*  covering a Survey on Outsourcing which documents the perceptions, needs and concerns of information professionals regarding outsourcing of information services.
This survey concentrated on information professionals, but I think the findings are applicable to many other tasks that could be outsourced, especially as more and more firms are looking for ways to reduce their in-house costs.

The full report can be purchased  and obviously the contents are copyright, but I think the following snippets (cut from FreePint’s newsletter) support  the concept of setting up a quality scheme amongst us micros:-

• The most common services to outsource are generalist and specialist research services; the least common are presentations and legal support
• Those who are outsourcing give high satisfaction ratings for quality and cost-effectiveness
• For those who are not outsourcing, concerns about cost and quality are the most important factors influencing their choice not to outsource.

Helen

*´Survey on Outsourcing´ A VIP Report published by Free Pint
Limited, June 2009 ISBN 978-1-904769-59-0

Online bookingsystem

En stor del af min arbejdsdag består af solo-lektioner med mine klienter i stemmetræning.

Tidligere brugte jeg rigtigt meget tid på at lave aftaler med mine klienter og skemalægge mine dage. Skemaer, som ofte blev ændret, fordi mine klienter er travle mennesker, der måske har brug for at ændre i deres egne planer.

Efter nogen overvejelse besluttede jeg mig for at prøve et online bookingsystem. I begyndelsen var jeg lidt bekymret for, om bookingprocessen skulle blive for upersonlig men alle mine klienter har taget godt i mod systemet og synes at det er blevet enklere at booke tider hos mig.

Efter jeg havde undersøgt markedet fandt jeg et svensk system,TimeCenter Online Bookingsystem, som også fungerer på engelsk, idet en del af mine klienter er engelsktalende.

Systemet bliver ikke integreret i min hjemmeside men linker videre til min side på Timecenter, www.timecenter.dk/voxhumana, hvilket gør det meget nemt at komme igang med at bruge systemet helt uden brug af programmør osv. Ja, man behøver ikke at have en hjemmeside selv men kan bruge Timecenter som sin hjemmeside, hvis man vil.

Bookingsystemet giver mulighed for:

  • at jeg kan planlægge hvornår jeg underviser og oprette de ledige tider i systemet
  • at mine klienter kan booke og ændre tider 24 timer i døgnet
  • at jeg får en e-mail hvergang der er sket en booking/ændring i kalenderen
  • at mine klienter får en e-mail med bekræftelse på at de har booket en tid
  • at mine klienter får en påmindelses e-mail, enten dagen før deres tid eller om morgenen på selv dagen. Derudover kan de også få en sms-påmindelse 2 timer inden aftalen.
  • at mine klienter kan skrive en besked til mig i bookingsystemet hvis der er noget særligt de ønsker at arbejde med i den næste session

Derudover har bookingsystemet en mulighed for at man kan føre journal over sine klienter.

Jeg har nu brugt bookingsystemet i over et år og det har sparet mig for rigtigt meget arbejde med at booke og ændre tider.

Mine klienter synes at det er et meget professionelt system og at det også sparer dem for at vente på at jeg melder tilbage med deres ønsker om aftaler. Mange af mine klienter booker nu flere tider på sammen gang og derfor bliver min kalender hurtigere fyldt op end tidligere.

Klaus Møller

www.klausmoeller.dk

In praise of public Libraries

Just a very brief advertisement!

While doing desk research on existing ‘best practice’ and quality initiatives for micro-entrepreneurs and SMEs, I came across some articles which, judging by the titles, sounded very relevant.
These were not available from our local library, but ever helpful, they sent off for copies and these were duly posted to me, remarkably quickly. I am always really impressed by the high standard of help the libraries offer!
And, as an added bonus, while I was in the library, a local artist was arranging an exhibition of his paintings. He was really interesting to talk with – I recommend even more visits to your local library, you never know what ‘added extras’ you’ll come across.